Terms of Service

These terms govern your use of Sydney Fixed Fare Taxi — sydneyfixedfaretaxi.com — and any bookings you make with us.

Last updated: 18 May 2026

1. About us

Sydney Fixed Fare Taxi (referred to in these terms as "Sydney Fixed Fare", "we", "us" or "our") is an Australian booking service that arranges fixed-fare taxi and premium-vehicle transfers across Greater Sydney through our network of authorised drivers and affiliated taxi operators. We are part of a national brand operated by the same business (Fixed Fare Taxi). Our business name is registered with the Australian Securities and Investments Commission (ASIC).

2. The fixed-fare promise

The defining promise of our service is that the fare you see at quote is the fare we charge. Specifically:

• The fare quoted by our calculator at the time of booking is locked into your booking confirmation email before we dispatch a driver.
• The fare includes any tolls applied along the route, the destination access fee (e.g. Sydney Airport rank surcharge), GST, and the agreed extras you have selected.
• The fare does not change if your trip takes longer than estimated due to traffic, route choice, time of day, or driver discretion. We absorb that time.
• The fare may change if (a) you change your trip details after booking (e.g. add a stop, change the destination, change the number of passengers requiring a larger vehicle), or (b) the address you provide differs significantly from the fare zone you selected — see section 5.
• We do not apply surge multipliers based on demand. The fare is the same on Friday night as it is on Tuesday morning, subject to the late-night surcharge in section 4.

3. Booking process & SMS verification

To book a ride you complete the calculator on any page of this website (or our standalone /quote.html page), supply your contact details on /book.html, and pay an A$10 deposit through Stripe Checkout. The remaining balance of the fixed fare is settled at the end of the trip.

All bookings require SMS verification of your mobile phone number. After you supply your phone number we send a six-digit code via Twilio Verify; you enter the code on the website to complete the verification step. If the verification fails or you do not complete it, the booking is not created and no deposit is taken. Verified phone tokens are valid for 60 minutes for the purpose of completing checkout.

We may decline to verify or accept a booking where: (a) the phone number is malformed or evidently fake; (b) the number has already requested more than three OTP codes in the previous 60 minutes; or (c) the request originates from an IP address that has exhibited automated/bot behaviour. This is to protect against fraudulent bookings.

4. Pricing, extras & second pickup

Our calculator computes the fare using a transparent formula based on a flag-fall, per-kilometre and per-minute rate, plus the destination access fee, the round-trip route toll estimate (for tolled corridors such as the M2, M5, M8 and NorthConnex), an airport rank surcharge where applicable, and an operator margin. The exact constants are published in our public source code.

Late-night surcharge. Pickups scheduled between 10:00pm and 6:00am Sydney local time attract a 20% multiplier in line with NSW industry practice. This is shown in the calculator at the time of quote.

Optional extras are added to the displayed fare:

Regional and intercity trips. Trips outside Greater Sydney — including Wollongong, Newcastle, Canberra, the Blue Mountains, or any one-way trip in excess of approximately 80 km — require a twelve-hour minimum booking commitment. We confirm the timing of regional trips by phone before dispatch.

5. Address verification & fare zones

Our fare matrix is calculated by suburb-level fare zones (e.g. "Parramatta", "Liverpool", "Castle Hill"). When you book, you must supply both the suburb you are in (which defines the fare zone) and your actual pickup street address.

If the actual pickup address you supply is significantly outside the fare zone you selected (for example, you select "Parramatta" but live in Westmead or Wentworthville), we will contact you before dispatch to confirm the extra distance and quote the corresponding additional fare. You are free to decline the revised quote and cancel without penalty if the new fare is unacceptable to you, provided you do so before the driver has been dispatched.

By submitting a booking you confirm that the pickup address you have supplied is the actual address from which you wish to be collected.

6. Vehicle & driver standards

Vehicles dispatched on our service are clean, late-model premium vehicles — typically Lexus or Toyota sedans, with Premium SUV (Kluger, Lexus RX, RAV4 or similar) and People Mover (Kia Carnival or similar) options for groups and extra luggage — drawn from our local driver network. The specific vehicle is assigned at dispatch based on passengers, luggage and availability on your travel day. We do not promise a particular make, model, year, colour, or registration in advance.

Drivers are fully authorised, uniformed, ID-visible, and carry a card reader for in-vehicle payment. Each completed trip generates an itemised digital receipt by email.

7. Cancellation & refunds

Cancellation more than 60 minutes before your scheduled pickup: your A$10 deposit is refunded in full.

Cancellation within 60 minutes of pickup, or after a driver has been dispatched: the A$10 deposit is retained to cover the dispatched driver's time. The balance of the fixed fare is never charged on a cancellation.

No-show: if a passenger is not at the agreed pickup address after a 15-minute wait window (measured from the booked pickup time, or from confirmed flight arrival for inbound airport bookings), the booking is treated as a cancellation within 60 minutes and the deposit is retained.

Refunds are processed via the original payment method (Stripe) and typically appear in 3–10 business days, depending on your card issuer.

8. Complimentary hire-car upgrade

For bookings with a confirmed fixed fare of A$80 or more, we may offer a complimentary upgrade to a luxury hire car (typical examples: Lexus RX SUV, Audi Q7 SUV, or similar luxury vehicle) at no extra cost. The upgrade is subject to luxury hire car availability at your pickup time and is fulfilled by our sister brand Lux Move Chauffeurs.

The upgrade is offered on the booking confirmation screen and only after your booking is fully confirmed and paid. You are under no obligation to accept it. If no luxury hire car is available, your original fixed-fare taxi booking proceeds unchanged at the same fare — no action is required from you.

9. Payment

The A$10 deposit is processed by Stripe (Stripe Payments Australia Pty Ltd) under their Stripe Terminal Terms. The balance of the fixed fare is settled at the end of the trip by card on file, EFTPOS in the vehicle, or cash — your choice. The total you pay never exceeds the fixed fare quoted at booking plus any agreed extras you selected at booking time.

We do not store your full card number. Stripe holds the card details under PCI DSS Level 1 compliance; we receive only a payment token.

10. Passenger conduct

While in the vehicle you agree to:

• Wear a seatbelt in accordance with NSW Road Rules.
• Refrain from consuming alcohol, smoking, or vaping in the vehicle.
• Not behave in a manner that endangers, abuses, or harasses the driver or any other person.
• Not transport dangerous goods, illegal substances, or any item that may damage the vehicle.
• Pay for any cleaning or repair costs if a passenger soils or damages the vehicle. Standard soiling fee is A$150; substantial damage is invoiced at cost.

Drivers may refuse or terminate carriage at their discretion where these conditions are breached, with no refund of the deposit.

11. Lost property

If you believe you have left an item in the vehicle, contact us within 24 hours of your trip at bookings@sydneyfixedfaretaxi.com or on 0480 782 608. We will check with the driver of your booking and arrange return where possible. A reasonable courier or driver fee may apply for return delivery. We are not liable for items left in a vehicle.

12. Liability & Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). For major failures with our service you are entitled to cancel the service contract and to a refund for any unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

Subject to those guarantees and to any other rights you have at law that cannot be excluded:

• We are a booking service. We facilitate the booking between you and the driver. Each driver is independently authorised and is responsible for the operation of the vehicle.
• To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from your use of the website or the service, including without limitation losses arising from missed flights or cruises, lost business opportunities, or distress.
• Where the law permits us to limit our liability, our maximum aggregate liability to you in respect of any one booking is limited to the value of the fare paid.

13. Privacy

We collect and use your personal information in accordance with our Privacy Policy. In brief: we collect the information needed to take your booking (name, phone, email, pickup address, payment via Stripe), use it solely to provide the service, and share it only with the driver dispatched to your trip and our payment / email / SMS infrastructure providers (Stripe, Resend, Twilio).

14. Complaints

If you have a complaint about a booking or a driver, please contact us first at bookings@sydneyfixedfaretaxi.com or on 0480 782 608. We aim to acknowledge within one business day and to resolve within five business days.

If your complaint is not resolved to your satisfaction, you may escalate it to NSW Fair Trading at fairtrading.nsw.gov.au for consumer-law matters.

15. Changes to these terms

We may amend these terms from time to time. The version in effect at the time you make a booking is the version that governs that booking. Material changes will be notified on this page and will not apply retrospectively to bookings already made.

16. Applicable law

These terms are governed by the laws of New South Wales, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales and any tribunal that may have jurisdiction under the Australian Consumer Law (including NCAT).

17. Contact

Sydney Fixed Fare Taxi
Email: bookings@sydneyfixedfaretaxi.com
Phone: 0480 782 608
Website: sydneyfixedfaretaxi.com